dxResearch provides the following services:

• Strategic Alignment of Data Strategic Alignment of Data
  
  We can align your data and data collection efforts with your strategic plan by ~
  
  Conducting a thorough review of your strategic plan and developing metrics designed to measure specific objectives, business drivers, and Key Performance Indicators.   These metrics serve as the foundation for information-rich data.
• Questionnaire Design Questionnaire Design
  
  We can help you design your questionnaire by ~
  
  
  • Aligning the survey purpose with Business Drivers and Key Performance Indicators;
  • Designing survey items as processes, with a Key Performance Indicator as the bottom line;
  • Using Best Practice Scaling Procedures;
  • Soliciting actionable ideas using a simple and focused method;
  • Minimizing Customer Burden, and
  • Maximizing Strategic Information.
• Survey Assessment Survey Assessment
  
  
  • If you already have a survey we can evaluate your questionnaire using the design principles outlined above.
  • If you already have a survey with data, we can assess the survey reliability and validity (Precision & Accuracy).
• Data Analyses Data Analyses
  
  We conduct the following analyses for all of our surveys ~
  
  
  • Reliability & Validity Assessment   (Accuracy & Precision);
  • Determine measures of Performance, Critical to Satisfaction, and Variation of each survey item;
  • Pivot Tables & Crosstabs, allowing direct comparisons across target groups and conditions, e.g., Employee Satisfaction by Work Site and Gender;
  • Text Mining and Content Analysis, providing thematic ideas for improvement efforts;
  • A report with specific recommendations highlighting important processes and indicating where to allocate resources & efforts in order to improve/optimize Key Performance Indicators, and
  • Additional analyses as requested.
• Training Training
  
  Two days, onsite, and covers ~
  
  
  • The Strategic Plan, Business Drivers, and Key Performance Indicators;
  • Survey Design & Strategic Process Metrics;
  • Identifying Demographics;
  • Data Design & Precision Scaling;
  • Visual Inspection of Data;
  • Reliability & Validity of Data;
  • Applying Statistical Process Controls to Soft Data;
  • Analyzing Target Group Differences;
  • Visual Display of Information.
  
  Includes consultation & mentoring through the first survey project after the training.