• Overall Performance
• Reliability
• Cost
• Order Accuracy
• Delivery/Timeliness
• Quality
• Business Relations
• Personnel
• Customer Support
• Responsiveness

"This report is astounding ... just astounding. Your work has been remarkable." ~ David Crowell, Perini Building Company

"Thanks again for all of your assistance. Your input was very beneficial, and your concern for our satisfaction is much appreciated." ~ Drake Thompson, Quality Manager, Coeur, Inc.

"Dr. Chynoweth is excellent to work with and has great breadth and depth of understanding and executing customer satisfaction survey design, administration and analysis for improving organizational results. By far, this is the best source for customer satisfaction surveys. Talk with him about what you are looking to do and he will guide you in the right direction. Having a source that is Baldrige knowledgeable is a real bonus." ~ Margaret Bailey, Senior Baldrige Examiner, State of North Carolina

"I like your treatment of my evaluation problem. The fact that you could develop that kind of approach probably is a good endorsement for why you are doing what you do. The tools that you've developed demonstrate a sophistication, simple elegance, and solid practicality that I've not seen equaled elsewhere." ~ David Boals, Ph.D., US Army, Corps of Engineers

"Dr. Chynoweth is the primary architect of the Interactive Customer Evaluation system, the first of its kind in the Department of Defense. Working closely with customers, he listened carefully and developed the system to meet their awakening needs." ~ C.S. Abbot, Admiral (Ret), Commander, US European Command

"This is awesome and powerful. [Interactive Customer Evaluation]" ~ Wesley Clark, General (Ret), Supreme Allied Commander, NATO

• Secretary of Defense Medal for Exceptional Civilian Service
• US Army Decoration for Meritorious Civilian Service
• US European Command Certificate of Achievement